Benefit Programs Specialist I/II

Job description

General Work Tasks (Illustrative Only) – - Interviews persons for assistance, obtains necessary information, and re-determines their continuing eligibility. - Explains benefit programs and determines reasons and need for assistance. - Processes applications for financial assistance and diversion; determines eligibility for assistance and benefit levels using automated systems and manual methods. - Interprets policies and procedures applicable to the various programs. - Monitors cases for changes in recipient circumstances and implements changes to appropriately reflect benefit level within guidelines. - Evaluates employability status of clients and explores potential sources of income; explains client responsibilities, rights and program availability. - Refers clients to service worker as the result of overall assessment of situation; prepares reports and maintains client records. - Identifies possible fraud and makes appropriate referrals; evaluates consistency and completeness of data secured, and where indicated, substantiates its accuracy. - Explains programs and rights/responsibilities of applicants and recipients. - Explores other possible sources of income. - Computes assist...