IT Incident Manager, Senior

Job description

IT Incident Manager, Senior The Opportunity: You know that IT project managers touch every single part of a business and wear multiple hats: from caring for the client and being a key contributor to their employees’ growth. We’re looking for someone like you to help our clients meet their mission by ensuring the swift management of IT incidents from report to completion . This Roles Duties Include: Perform trend analysis on incidents, developing, and publishing reports as directed. Format and disseminate reports to higher, peer, and subordinate NetOps Centers. Participate in meetings and conferences as directed. Provide technical analyses of incidents to higher, peer, and subordinate NetOps Centers. Document the relationship of incidents to configuration items. Document and track plans to resolve, prevent, and mitigate future incidents of the same nature. Set up IT support systems so end users can utilize systems with minimal issues. Monitor the effectiveness of the incident management process and make recommendations for improvement. Develop and implement an incident management process. Analyze incident trends and recommend corrective actions, as necessary. Engage and coordinate t...