Customer Service Representative Charlotte Airport ( afternoon shift )

Job description

Customer Service Representative Charlotte Airport ( afternoon shift ) Application Deadline: 20 May 2026: Department: Operations - Field(OPS001): Employment Type: Full Time: Location: R217-1_5501 Josh Birmingham Pkwy: Reporting To: Location manager: Compensation: $18.58 / hour: Description: Position: Customer Service Representative Location: Charlotte Airport Address: 5601 Wilkinson Blvd Shifts: 3:00PM - 11:00PM Hourly Rate: $18.58/hour base pay Customer Service Representative processing written transaction requests from Monthly Parking, Transient customers and stakeholders. Provides consistent and professional customer service in assisting internal and external customers with monthly and daily parking requirements. Key Responsibilities: - Develop sound critical and decision-making skills necessary to thrive in a fast-paced environment with back-to-back calls while maintaining poise, accuracy, and speed - Acting as a fast-moving, courteous company brand ambassador while processing transactions, interfacing with guests, communicating company policies, and enforcing regulations - Foster customer success, happiness, and satisfaction by building customer rapport, addressing customer inq...