Senior Technical Field Engineer

Job description

What success looks like in this role: The Tech Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals. - Install, repair, and maintain End User Productivity and Service Desk Equipment and Systems at client locations. - Provide both remote and on-site Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk. - Level 2 and Level 3 support include: Experienced and knowledgeable Level 2 staff with deep knowledge of the Services; Highly skilled specialists who build, deploy, operate and maintain the Services. - Manage and provide physical support for End User Productivity and Service Desk Equipment. This includes client supplied headsets, Smartphones and tablets. - Work with Other Service Partners by providing physical support for Infrastructure at client locations that host EUPSD Services. - Provide advice and assistance to End Users as required in connection with End User Productivity and Service Desk Equipment and Services, including the provision of an...