Customer Claims & Dispute Manager Specialist

Job description

Job Description Are you ready to join a dynamic team where your attention to detail and communication skills can make a real impact? Are you excited to help ensure timely claims resolution and maintain positive relationships with clients? Join the LEGO Group® Order to Cash (OTC) department in Prague! Core Responsibilities: This position is based in Prague – Jinonice, and relocation assistance is not offered for this role. Play your part in our team succeeding The OTC department supports the LEGO Group by delivering consistent, high-quality, and customer focused execution of processes, combined with strong partner management. This enables Business Service Operations (BSO) to deliver significant value to the overall organization! As a Claims Management Specialist, you will play a key role in maintaining a sustainable and high-performing OTC function. You will work in a collaborative and dynamic environment where process excellence, quality, continuous improvement, and a positive team culture are at the heart of everything we do. Do you have what it takes? - Oversee end-to-end claims operations to ensure timely, accurate, and compliant claim resolution - Analyze coverage, liability, a...