Business Operations Manager
Kaizen Labs · New York City, New York, US
Who Are We? Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s for essential public...
Job description
Who Are We? Government technology has failed the public for decades, and Americans have been conditioned to expect websites from the 90s for essential public services. Kaizen exists to strengthen trust in American public services by building technology that residents and public servants are proud to use. We partner with local, state, and federal agencies to replace legacy systems with modern, AI-native software that is worthy of the people they serve. We started in outdoor recreation, and now we're building toward something much larger — the software layer that powers how Americans access any government service. Our platform already reaches 40 million residents across 50+ agencies in 17 states. Founded in 2022 and based in New York City, Kaizen has raised $35 million from NEA, a16z, Accel, 776, and Carpenter Capital. We're builders, designers, and operators who believe that beautifully designed software shouldn’t be a luxury in government. It’s how you earn trust back. The Role: Kaizen's growth is accelerating, and we want to get out in front of it. We're hiring a Business Operations Manager to help the COO and Chief of Staff stay multiple steps ahead, building the operating muscle...