Customer Service Assistant - Sydney

Job description

Summary: We are seeking a dedicated Customer Service Assistant to join our team in Penrith, New South Wales. This permanent, full-time role is essential for providing exceptional support to our customers, ensuring their needs are met efficiently and effectively. As a key member of our call centre, you will contribute to enhancing customer satisfaction and loyalty, playing a vital role in our business success. Who are we?: Sitemax is a company that supplies a full range of containment mesh and signage products for wrapping around the scaffold and fences of any construction or development project. Sitemax has been in business since 2003 and is fast-growing. Join Our Client Support Team: If you enjoy helping people, solving problems, and being part of a supportive team, we’d love to hear from you. Key Responsibilities: in a professional and timely manner support enquiries providing effective solutions and data entry smooth customer experience initiatives - Respond to inbound customer enquiries via phone and email - Assist customers with order tracking, delivery follow-ups, and general - Build positive relationships with customers by understanding their needs and - Maintain accurate cu...