Key Account Manager - Italian Market

Job description

ABOUT THE ROLE: We are looking for a passionate and commercially minded Key Account Manager to take ownership of our Italian-speaking VIP customer base. In this role, you will be responsible for driving player retention, engagement, and long-term loyalty by delivering a highly personalised and compliant customer experience. Acting as the primary point of contact for high-value players, you will combine relationship-building expertise with data-driven insights to optimise performance, protect revenue, and enhance overall customer satisfaction. This is an exciting opportunity for someone who thrives in a fast-paced environment and is motivated by delivering measurable impact. YOU WILL BE RESPONSIBLE FOR: - Developing and communicating the Key Account retention strategy focusing on customer satisfaction and long-term loyalty. - Building strong relationships with our customers, adhering to relevant procedures and compliance requirements, including professional and timely query handling. This may include occasional out-of-office hours and weekend work. - Creating, documenting, and maintaining comprehensive player profiles, capturing behaviours, interests, and communication history. - De...