Scheduler-Associate (Rehab)

Job description

Under direct supervision, responsible for providing all elements of scheduling and registration support to a clinic. - Provides telephonic support to the clinic; schedules appointments, documents patient messages, maintains physician schedule/template, enters referrals, informs patients of financial obligations such as copay/balances, and coordinates interpreter services. - Verifies and/or creates all elements of registration and insurance information for established or new patients at each point of patient contact, updating when necessary. - Streamlines the message management process by documenting requests in the system; gathers all information appropriately and prioritizes messages based on urgency. - Assists patients with any questions or concerns; attempts to resolve all patient issues or concerns prior to them becoming patient complaints; if unable to fully respond to patient, contacts someone to assist patients. - Provides backup support/coverage to front desk; may be assigned to log into call center (ACD) when specific clinics are short staffed. - Performs all other duties as assigned. - Demonstrates the ability to support the mission, vision and patient promise throughout...