Service Manager - Infrastructure & Cloud

Job description

The Wow As the Service Manager for Infrastructure and Cloud, you will own the vision and execution for infrastructure and cloud services, ensuring alignment with business objectives, IT strategy, and operational excellence. You will act as the critical bridge between engineering, operations, and business stakeholders, driving service delivery, service quality, and roadmap execution at scale. A taster of what you will be involved with: - Define and maintain the product roadmap for Infrastructure and Cloud services in alignment with organizational goals. - Translate IT infrastructure and cloud strategy into actionable product and service capabilities initiatives. - Prioritize initiatives based on business value, risk, scalability, and operational efficiency. - Continuously evaluate emerging technologies and industry trends to evolve the platform. - Define and track SLAs, SLOs, and KPIs to ensure high service quality and continuous improvement. - Champion a customer-centric mindset for internal stakeholders and platform users. - Communicate roadmap progress, risks, and outcomes to senior leadership and stakeholders. - Define clear product requirements, user stories, and acceptance cri...