Bellperson | Durham Marriott City Center

Job description

- Be available to work a flexible schedule, including weekends, holidays, and varied shifts. - Greet arriving guests/visitors; bid farewell to departing guests/visitors. - Assist guests and visitors into and out of their vehicles, including loading/unloading luggage. - Ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces. - Monitor all parking areas/levels; report any vehicle/safety hazards; unauthorized personnel or potential security problems to Manager. - Monitor and maintain cleanliness and organization of all work areas; rectify any deficiencies. - Identify and explain hotel facilities and features to guests while escorting them to their room. - Place guest luggage inside room. - Relay accurate directions to guests on inquiries of transportation within the local area. - Handle guest complaints by ensuring guest satisfaction. - Deliver items to guest rooms promptly to include messages; mail and faxes; packages; flowers; sundry items requested by guest; gift items. - Monitor and maintain appearance of lobby areas and luggage holding room. - Ensure confidentiality of hotel guests and security of guest room access. - Other dutie...