Enterprise Support Specialist

Job description

Who we are About Stripe: Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career. About the team: As a part of the Product Support Team, you’ll spend most of your time interacting directly with our users and ensuring that they have a stellar Stripe experience. What you’ll do: - Troubleshooting complex user issues and communicating with Stripe’s highest value users, providing a best-in-class support experience, by email - Own and manage business critical escalations and incidents for users - Become the expert in all Stripe products, deeply understanding our processes and workflows in order to resolve user issues - Work with a small portfolio of users, to whom you’ll be directly accountable for analyzing and improving their support experience, providing...