Account Manager 3

Job description

Job DetailsJob Location: Seattle, WA 98107Salary Range: $90,000.00 - $103,000.00 SalaryThe Business Success Team is composed of Account Managers who are well versed in Managed IT and Cybersecurity, and whose purpose is to assist customers in getting the most value out of the services provided by Convergence Networks (CN). We are seeking a passionate, technical and experienced Account Manager to join our team and play a crucial role in ensuring the success and satisfaction of our clients. By providing exceptional support, guidance, and strategic advice throughout the customer journey, our AMs are crucial in driving the adoption of our IT and cybersecurity solutions and services. WHAT WILL YOU DO AS A ACCOUNT MANAGER 3?: Serves as the primary point of contact for all customer requests, needs, correspondence, escalations, etc. Primary advocate within internal CN stakeholder groups to drive tangible outcomes Responsible for managing customer communications internally with respective CN Teams Responsible for the coordination of all customer interactions (regular cadence, working sessions, escalation calls, etc.) both with the customer and internal CN Teams Oversee the transition from de...