Citizen Response Representative

Job description

The purpose of this class is to provide professional, timely and courteous customer service to appointed and elected officials, County citizens, County staff and outside agencies requesting information, assistance or service; to maintain accurate and complete customer service records, and to perform related work as assigned. This class works according to a wide range of procedures; work is reviewed regularly by supervisor. Essential Tasks: The tasks listed below are those that represent the majority of the time spent working in this class. Management may assign additional tasks related to the type of work of the class as necessary. Receives and responds to inquiries, concerns, complaints and requests for assistance from appointed and elected officials, County Council, the County Manager, County staff, County citizens and its surrounding areasand outside agencies using telephone, e-mail, fax, US mail and face-to-face communication. Provides professional, courteous customer service; assists customers or obtains information for customers as requested; explains department and County policies and procedures; refers customers to other personnel or offices as appropriate. Responsible for...