Manager, Service Design

Job description

Our Story & Purpose: We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members. As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today! Your Role in Supporting Our Members: As the Manager, Service Design , you will play a critical leadership role in shaping, influencing, and improving end‑to‑end member and employee experiences across Vancity’s products, services, and channels. You will provide functional leadership for the service design practice across the organization, applying human‑centred design methodologies to understand member needs, map journeys, identify systemic pain points, and design and tes...