Educational Account Specialist

Job description

The purpose of this job is to support the Commercial Accounts management team in providing the best possible customer service to the Educational Representatives, Regional Managers, and all others we interact with regarding our commercial account customers. Essential Functions (not all inclusive): - Receives incoming calls from customers, educational representatives and managers in the field. - Researches issues brought to light whether they are from questions, faxes, or emails etc. - Participates in mail processing on a weekly basis. - Reconciles sales orders entered by our educational buyers, if a problem arises that needs rectified - Processes billing for the department. - Researches and processes incoming repair tickets for an assigned area. - Conducts collections activity for any invoices/accounts in their assigned areas or at any time needed during conversations or calls with our customers or educational representatives About Music & Arts: Music & Arts embodies the world of creativity and music by encouraging our teammates to find their own individual sound. We strive to create lifelong musicians and make a difference in the world by enabling musicians and non-musicians alike...