Despatch Coordinator

Job description

Company Description As market leaders and experts in luxury furniture design, we take pride in our commitment to quality and innovation. For over 60 years, Nick Scali has been a nationally recognized household name in the Australian furniture industry. Following our acquisition of Plush Sofas in late 2021, we now operate over 110 showrooms across Australia and New Zealand, with exciting plans for further expansion in 2024. Join an iconic Australian retail organization and be part of an international ASX-listed company that values career development in a supportive team environment. Job Description: - Answering enquiries from customers and internal staff regarding delivery issues - Provide knowledgeable, courteous and helpful customer service to internal and external customers - Ensure customer satisfaction in every transaction; daily target of # of bookings are achieved - Trouble shoot, problem solve and offer the best possible solution to customer queries including complaints - Prepare and enter despatch information into the DISTRIB computer system with very high accuracy and in a timely manner - Coordinate and manage delivery jobs for drivers and provide administrative support wi...