Guest Service Agent (Part Time) | InterContinental Sanctuary Cove Resort

Job description

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel inspires us to create warm, sophisticated experiences for those seeking a richer perspective on the world. As Australia’s first InterContinental Resort, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the lush surrounds of Sanctuary Cove. We are currently seeking a Part-Time Guest Service Agent to join our Front Office team. Your Day to Day: - Deliver a warm and professional welcome, creating a memorable first impression for every guest. - Manage check-in and check-out processes efficiently, ensuring a seamless guest experience. - Handle guest enquiries, bookings and payments with accuracy and care. - Recognise and engage IHG One Rewards members and returning guests to personalise their stay. - Anticipate guest needs and provide tailored recommendations across resort facilities and local experiences. - Act as a trusted point of contact, confidently resolving guest enquiries and concern...