Tech Support Specialist

Job description

Technical Support Specialist We are looking for a proactive and customer-focused professional to join our team. In this role, you will be the key point of contact for our customers, ensuring excellent service while working closely with our service and engineering teams to resolve technical matters efficiently. Key Responsibilities: - Deliver excellent customer experience through clear and professional communication via email and phone - Collaborate with service and engineering teams to resolve technical and service-related issues - Read and understand technical drawings and schematics - Cooperate with cross-functional departments to resolve customer issues in a timely manner - Build and maintain strong, long-term customer relationships through high-touch customer service - Follow all company processes, procedures, and work instructions - Promote company products and services and suggest suitable alternatives based on customer needs - Identify customer requirements and resolve product or service issues effectively - Comply with all internal regulations, legal requirements, and management instructions - Adhere to company quality, safety, and compliance standards - Maintain a clean an...