Dialler Analyst

Job description

Dialler Analyst Reporting to the Dialler Manager, you will be responsible for reporting on data's performance and analysing the data strategy to best suit the business requirements. You will provide an effective reporting service to the Campaigns Operational Management structure - meeting all day-to-day delivery requirements. Accountabilities: - Managing compliance with OFCOM / ICO / DMA / DPA regulations - ensuring that our controls are fit for purpose and adhered to at all times - Developing and implementing innovative dialling strategies, based on sound analysis and authoritative expertise - Manage effective ‘Data Supplier’ relationships - Drive operational performance, using management information and analysis, and acting as a management information champion to give insight into call centre performance - Analysing and publishing campaign and colleague performance to identify areas for improvement, risks and opportunities - Creating an effective communication network, liaising with key stakeholders across the business to continually improve campaign performance - Ad-Hoc tasks as assigned by the Dialler Manager which fall within the remit of the Data Dialler department. - Manage...