Business Operations Associate (Hybrid)

Job description

We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas or take over sponsorship at this time. About the Role: As a Business Operations Associate within the CashNetUSA business unit, you will play a vital role in supporting one of Enova's core businesses. Your responsibilities will be monitoring and supervision across our diverse product portfolio, planning and executing customer remediations, and addressing unique regulatory and business requirements in various states. You'll collaborate cross-functionally to align business and compliance needs, proactively identify and prevent customer incidents, and contribute to customer remediation efforts. Responsibilities: Requirements: - Scope, plan, and execute end to end customer remediations due to system issues with an emphasis on root cause investigation, system fix implementation, redress action planning, and data analysis in a cross functional collaborative setting - Take full ownership of the issue management lifecycle; ensure that gaps are not just flagged, but pursued until a permanent fix is implemented and tested - Demonstrate a results-driven mentali...