CUSTOMER SERVICE ASSOCIATE

Job description

JOB OPENING: CITY OF FARMINGTON JOB POSITION #72: CUSTOMER SERVICE ASSOCIATE: NUMBER OF VACANCIES: 1: DEPARTMENT: Electric Utility / Customer Care WORK LOCATION: MOC: HIRING RATE : $16.71 / Hour PAY GRADE : F - Non-Exempt TYPE OF POSITION: Regular / Full-Time DAYS WORKED: Monday - Friday: HOURS WORKED: 8:00 a.m. - 5:00 p.m. APPLICATIONS WILL BE RECEIVED THROUGH: April 22, 2026 JOB DUTIES: ESSENTIAL DUTIES: Responsible for providing total customer satisfaction. Employee works under the general supervision of the Customer Care Specialists, Operations Coordinator, and the Customer Care Manager. Responsible for obtaining and providing information from walk-in and telephone customers as to service and billing needs, inquiries, and problem solving. Responsible for entering customer information into the computer system to generate service orders for utility connects, disconnects and transfers of service, etc. Confidentiality of sensitive information is imperative in this position. Responsible for filing and general clerical work as needed, such as composing and typing correspondence to customers. Performs routine cashiering work. Receives and records monies from walk-in and drive-up windo...