Solutions Engineer I

Job description

About Hologram Hologram is building the future of IoT connectivity, delivering internet access to millions of connected devices worldwide. We process over 5 billion transactions per month across our global infrastructure—this isn't just another app, it's the invisible backbone powering everything from fleet tracking to smart city infrastructure. We tackle challenges of scale, reliability, and performance that few companies face. What Makes a Hologrammer?: We look for people with insatiable curiosity and an uncompromising commitment to excellence. Hologrammers are the type who dig deeper when things break, ask 'why' before 'how,' and aren’t satisfied until the solution is bulletproof. You'll love working here if you: Value tenacious ownership of outcomes: You don't just resolve tickets, you immerse yourself in the customer's use case, identify root causes, and follow through until their IoT devices are online and stable in production. Crave genuine technical challenges: You want to solve problems that keep critical IoT systems online: diagnosing complex connectivity issues across networks, devices, and protocols, and ensuring customers' deployments work reliably at scale. Relentless...