Customer Service Operations Manager

Job description

About Blackhawk Network One4All (part of Blackhawk Network): One4all is the UK and Ireland’s leading multi-store gift card provider, offering versatile gifting solutions for individuals and businesses. Accepted at over 55,000 retailers including high street favourites, online stores, and local independents, One4all Gift Cards make rewarding easy and meaningful. Whether it’s for employee recognition, customer incentives, or seasonal gifting, One4all helps organisations celebrate and connect with people in a simple, secure, and impactful way. Overview: Job Title: Customer Service Operations Manager Contract: Permanent: Workplace: Hybrid – 2 days in office per week Hours: 37.5: Reports to: Director, Customer Service: This role leads the operational delivery of customer service for the One4All business, managing in-house and outsourced teams across Ireland, El Salvador, and Greece. It ensures high-quality, compliant support across all channels, while driving efficiency, continuous improvement, and customer satisfaction. Working closely with internal and global teams, the role plays a key part in BHN’s growth and customer experience strategy. Responsibilities: - Regulatory Compliance &...