Patient Access Representative II

Job description

We are so glad you are interested in joining Sutter Health! Organization: MPHS-Mills-Peninsula Medical Center Position Overview: Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings. EDUCATION: HS Diploma or General Education Diploma (GED) TYPICAL EXPERIENCE: 1 year of recent relevant experience. SKILLS AND KNOWLEDGE: - General knowledge of patient access, financial counseling, functions in acute, and non-acute settings. - Working knowledge and understanding of insurance and medical terminology. - Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge. - Time management skills and the ability to manage frequent in-person patient con...