Customer Success Manager

Job description

Customer Success Manager – Bucharest, Romania We are seeking a dedicated and resourceful Customer Success Manager (CSM) to join our Bucharest-based team. In this role, you will support our trading and financial services clients across Central and Eastern Europe, helping them realize the full value of LSEG solutions. Your work will focus on fostering strong client relationships, ensuring seamless integration of our offerings into their workflows, and contributing to long-term client satisfaction and retention. As a CSM, you will collaborate with Account Managers and Sales Leaders to align client needs with our strategic goals. Your ability to understand client challenges and translate them into actionable insights will be key in shaping both our customer engagement and product development efforts. Responsibilities: Your day-to-day work will involve developing and executing customer success strategies that promote adoption and retention. You will lead tailored client engagements through various formats, including virtual meetings, training sessions, and digital content. By monitoring product usage and client feedback, you will proactively identify areas for improvement, mitigate pote...