Call Center Manager - (Healthcare Industry)

Job description

Salary range for this role: $60,000 - 75,000 annually The Call Center Manager is responsible for overseeing day-to-day customer service operations, ensuring efficient handling of inbound and outbound calls while maintaining high-quality service standards. This role involves managing a team of customer service representatives, providing coaching and performance feedback, and monitoring workflow to meet client-specific service levels. The supervisor ensures accurate and timely updates to policy information, compliance with all regulatory requirements (including HIPAA), and strict adherence to established communication scripts and procedures. - Provide customer service duties by effectively responding to incoming phone calls and manage outbound calls in a timely manner - Update policy information in administrative and workflow systems to process requests. - Remain current on changes and updates for products, processes, and operational procedures to ensure compliance with all required regulations and standards - Effectively and efficiently communicate with customers - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, researc...