Collections Agent - no evenings/weekends!

Job description

We’re looking for Collections Advisors to join our team on a Permanent role at Portway House, 1 The Pavilions, Preston, PR2 2YD! Sound like a bit of you? If so, READ ON.... As a Collections Advisor, you will be engaging with our client’s customers who may find themselves in financial difficulty and require information and guidance in order to meet their finance commitments. You will need to take ownership to understand the customers financial situation, providing options and solutions to always ensure fair outcomes. Experience in collections and/or a call centre within financial services environment is essential to be considered. Job title: Collections Agent - no evenings/weekends! Job Description: What you’ll be doing: Providing a first point of contact service resolution for the customer, educating customers on the alternative options available for the service being supported Ensuring regulatory compliance in the case of collections activity, determining reason for customer payment delinquency and obtains payment commitment. Using online systems to accurately document customer account information, adhering to data privacy legislation. - Understand the customers financial situatio...