Senior Manager, Platform Management - Community Experience

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: The CS Platform and Experience organization is responsible for designing the support journey for our users, and building the products and platforms used by our agents, and our community when they’re seeking help from Airbnb. The CS Experience Platforms team ensures that our users receive world class support, and that our support experience adapts to our ever-evolving business by developing end-to-end technology solutions to customer journey challenges. The Difference You Will Make: In this role, you will mentor and guide a team of CS Experience Managers and Platform Managers, ensuring they are equipped to deliver strategic solutions that enhance Airbnb’s support experience. Your leadership will directly influence how we support our users globally, improving upon our world-class standards. You will...