Service Delivery Technician I

Job description

The Service Delivery Technician provides direct support to and is a central point of contact for CyrusOne clients. The Service Delivery Technician answers and records calls, e-mail requests and alerts from monitoring platforms, resolves client issues, opens and takes ownership of problems and opens changes. The position also handles fulfilling the requests that are phoned or emailed in which consists of non-complex IT tasks and facility requests. Essential Functions: - Assembles, orders and prepares goods for shipment - Records shipment data, including weight, charges and space availability - Load and unload trucks - Receives and unpacks materials and supplies - Reports damages and discrepancies for accounting, reimbursement and record-keeping purposes. - Responsible for managing the internal transport of materials - Completes shipping and receiving reports - Monitor e-mail queue and log all e-mails within the ticketing system - Monitor ticket queue and follow-up on open tickets within designated time frame - Assist in supply management of enclosures, cage materials, shelves, power strips, locks & keys, tools, fasteners, cabling, furniture, etc. - Troubleshoot issues related to the...