Operations Manager

Job description

The Brightway Credit Card team is looking for a Credit Card Risk and Control Manager to strengthen our operational risk framework, drive issue resolution, and support audit and regulatory activities across a fast‑growing product. This role partners closely with business, operations, compliance, and technology teams to ensure a strong control environment and seamless execution during high‑visibility events. If you’re highly organized, influential, and energized by solving complex problems across multiple business units, this is a great opportunity to make a meaningful impact. What You’ll Do: - Lead issue and incident management: Track, analyze, and support the resolution of operational issues, ensuring timely escalation and closure. - Drive remediation and reporting: Build remediation plans, executive reports, and documentation for senior leadership and key stakeholders. - Strengthen governance: Support the development and enhancement of policies, procedures, and control frameworks across card operations. - Create executive‑ready materials: Develop presentations, monthly business reviews, and other strategic communications. - Support audits and exams: Coordinate exam activities, com...