Enterprise Support Engineer

Job description

About the Role As an Enterprise Support Engineer, you will be the primary technical authority for NinjaOne’s largest global accounts, with a specialized focus on the intersection of RMM software and complex network infrastructure. This role requires a "Network-First" troubleshooting mindset—identifying whether a performance bottleneck stems from the application, the endpoint, or the underlying transport layer. We are looking for an experienced veteran who can navigate high-pressure network outages and configuration hurdles with the same precision they apply to endpoint management. This role will report into the Director of North American Support with close ties to the Enterprise Sales organization. Location - Hybrid in Austin, TX (in-office 2-3 days per week). What You’ll be Doing Network Architecture & Troubleshooting - Infrastructure Analysis: Diagnose and resolve complex networking issues affecting RMM connectivity, including DNS resolution errors, TCP/IP stack corruption, DPI and SSL inspection configuration, and persistent VPN tunnel instability - Security & Firewall Management: Consult with enterprise IT teams to optimize firewall rules, NAT traversal, and proxy configuration...