M Club Attendant

Job description

Overview Opportunity: M Club Attendant: Assist guests with special services, in both an anticipatory manner and upon guest request; coordinate and communicate hotel services and amenities. Your Growth Path: Front Desk Supervisor – Guest Service Manager – Assistant General Manager Your Focus: - Warmly greet and acknowledge guests, proactively offering assistance. - Set up the M Club to ensure fresh items are presented. - Assist guests with their food and beverage needs while in the lounge. - Help serrving and attend to guests needs, answering questions and applying suggestive selling techniques when appropriate. - Break down and restock area, ensuring all parts are clean, polished and stored. - Provide information about local attractions and events. - Make travel arrangements. - Make dining and other reservations, and obtain tickets for events. - Receive, store, or deliver luggage or mail. - Pick up and deliver items or run errands. - Carry out unusual requests, such as searching for hard-to-find items or services. - Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. - Practice safe work habits and wear protective safety equ...