Front Desk Manager

Job description

Description JOB OVERVIEW: Supervise the daily operations of the Front Desk staff to maximize revenue and profitability while ensuring optimal guest satisfaction. ESSENTIAL JOB FUNCTIONS: Perform other job-related duties as assigned. - Interview, hire, and train team members; conduct performance evaluations; resolve employee issues; maintain open communication; and recommend disciplinary action and/or termination when appropriate. - Respond to guests’ special requests, needs, concerns, and complaints. Coordinate group accommodations to ensure high levels of guest satisfaction and repeat business. - Implement company programs and oversee Front Desk operations in compliance with SOPs and LSOPs. Drive revenue, motivate associates, and ensure delivery of high-quality service and hospitality. - Supervise Guest Service Agents and support their daily performance. - Remain calm and alert during emergency situations and periods of high hotel activity, serving as a role model for team members. Resolve guest concerns by conducting thorough research and determining effective solutions. Exercise sound judgment, adapting approaches as needed. Authorize revenue adjustments only after alternative s...