Operations Manager (Holiday Inn Express)

Job description

Role Purpose As Operations Manager, you’ll keep our hotel running smoothly and make sure everything is working well and all our guests are safe and comfortable. You’ll maximize financial returns, driving development of people, creating and maintaining a unique guest experience, executing brand standards, and building awareness of hotel and brand in the local community. Act as the General Manager in his/her absence. Key Accountabilities: People: - Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers. - Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognize good performance. - Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently. - Recommend or initiate any HR elated actions where needed. - Drive a great working environment for teams to thrive – connect departments to create sense of one team. - Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and...