Service Desk Agent

Job description

COSMOTE GLOBAL SOLUTIONS NV is seeking a skilled Service Desk Agent to provide first-level technical support to clients and ensure smooth IT operations. This role involves managing user requests, troubleshooting issues, and collaborating with technical teams to resolve incidents efficiently. Key Responsibilities: - Respond to incoming support requests via phone, email, or ticketing system. - Diagnose and resolve hardware, software, and network issues. - Document all incidents and service requests accurately in the IT service management system. - Escalate complex issues to appropriate technical teams as needed. - Provide timely updates to users regarding the status of their requests. - Assist in maintaining IT equipment inventory and software licenses. - Work collaboratively with team members to improve support processes and customer satisfaction. Requirements: - Bachelors’ Degree an IT discipline. - Proven experience as a Service Desk Agent or in a similar IT support role. - At least B2 TEFL or higher in English Language - Familiarity with common operating systems (Windows, macOS) and office productivity tools. Desirable Qualifications: Minimum 5+ years of experience managing Windo...