Senior Associate Partnership Operations

Job description

Join a fast-moving team that safeguards customer trust while elevating partner experiences. Help us spot risks early, fix issues quickly, and turn insights into better outcomes for our cardholders and partners. Job Summary: As a Senior Associate Partnership Operations in Card Services, you own cross-partner monitoring, issue management, and customer experience reporting across key co-brand relationships. You work with partners and internal teams to track complaint trends, drive root-cause resolution, and strengthen controls. You help design simple, repeatable processes that keep programs compliant and customers satisfied. Your work reduces risk while improving outcomes across high-visibility partnerships. Job responsibilities: - Own and enhance cross-partner control processes and reporting - Serve as point of contact for partner-related complaints and customer experience issues - Perform trend analysis; drive root-cause identification and remediation plans - Streamline complaint handling to improve speed and quality of response - Collaborate with Controls, Compliance, Legal, Risk, Servicing, and partner teams - Recommend process and policy improvements based on insights and themes...