(Remote) Support Specialist

Job description

Partner Software, a division of Harris; is seeking a Support Specialist provides timely, professional, and customer-focused support for Partner customers. This role is responsible for assisting customers with software-related questions and issues, documenting support activity, and working with internal teams to help resolve problems. The Support Specialist plays an important role in delivering a positive customer experience while building knowledge of support processes, products, and tools. This remote role welcomes candidates anywhere in Canada and the US. Travel is required as needed, approximately 5%%. Candidates must hold a current, valid passport and be legally eligible to travel internationally. This includes either passport based visa exemption or possession of any required travel visas for entry into Canada, the United States, and the Caribbean. Preference will be given to candidates who can work in EST timezone. Salary: 35K - 45K What your impact will be: - Respond to customer support requests in a timely and professional manner. - Assist with troubleshooting software, application, and basic system issues. - Document customer issues, troubleshooting steps, and resolutions...