Hotline Resource Specialist

Job description

Overview: Contingent position will be working from home after initial training. Contingent for a 24 hour hotline operating daily inclusive of holidays Job Description Summary: Provides crisis intervention, intake assessment, and referral services to individuals calling into the crisis hotline. Supports access to appropriate community-based resources and services. Job Description: Essential Functions: - Provides crisis intervention and hotline support, answering calls and responding to inquiries and concerns with compassion and clinical skills. - Conducts intake and eligibility assessments and connects callers with appropriate resources and services. Coordinates and supports referrals and admissions. - Maintains accurate documentation and data quality, collecting, reporting, and evaluating client information and activities. - Collaborates with internal and external partners, such a law enforcement, shelter staff, and clinical teams, to ensure seamless service delivery and support for clients. - Participates in follow-up calls and encourages discharged clients to engage in ongoing services using motivational interviewing techniques. - Enters data into various record-keeping systems a...