Director, Business Intelligence

Job description

Become a part of our caring community Humana is deeply committed to delivering innovative digital experiences that enhance quality of life and improve how people engage with us. We serve a diverse ecosystem—consumers, members, providers, employers, and brokers—connecting them to Humana and to one another in ways that drive satisfaction, engagement, and measurable business value. Our Consumer Digital team is a multidisciplinary group focused on solving customer needs while enabling strategic and operational goals. We are seeking a Director of Business Intelligence to guide the strategic decisions supporting our Shopping and Onboarding teams. This role will be accountable for working across teams to deliver actionable insights and manage both strategy and operational reporting in the transformation of shopping experiences enabled by digital technologies. Analytics Strategy & Value: Partner closely with Product, Design, and Engineering teams to implement a web analytics strategy to measure experience effectiveness and outcomes Define KPIs and success metrics for analytics initiatives and track realized operational and financial value Collaborate across disciplines and domains to build...