Client Services Representative

Job description

Job Description Client Service Representative: Join Our Pack at Allandale Veterinary Hospital Allandale Veterinary Hospital is seeking a caring, compassionate, and highly organized animal lover to join our fast-paced, skilled team of veterinary professionals. This is an exciting opportunity for someone who values exceptional client and patient experiences and wants to make a real difference. If this sounds like your purr‑fect fit, we’d love to hear from you. Key Responsibilities: - Greet clients and patients by name with warmth and compassion - Triage client concerns to ensure appointments are booked accurately - Manage incoming emails, texts, and phone calls - Efficiently and accurately process payments - Schedule future appointments within appropriate timelines - Complete daily reports and assigned tasks - Admit patients for appointments, surgeries, and procedures - Weigh patients upon arrival - Counsel clients on basic nutrition, pre- and post-operative care, and treatment instructions - Promote hospital goods and services to clients - Address client concerns and questions, referring to the appropriate veterinarian or supervisor when necessary - Accurately place medication and f...