Code Contact Representative
City of Garland · US
Summary Responsible for interacting with utility customers or their agents, either by telephone or in person, to resolve a variety of questions and concerns...
Job description
Summary Responsible for interacting with utility customers or their agents, either by telephone or in person, to resolve a variety of questions and concerns regarding electric, water, sewer and sanitation services. Essential Duties and Responsibilities include the following. Other duties may be assigned . Resolve utility billing inquiries. Connect, disconnect, and transfer services for utility customers. Interact with customers on issues regarding late payment of bills for utility services. Restore service terminated for non-payment. Issue bill adjustment memos. Explain various utility programs and services. Issue Letters of Credit and Letters of Residency as needed. Minimum Qualifications: High School Diploma or G.E.D 2 year related experience Or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job. Preferred Qualifications: Education/ Experience: 2-4 years experience with extensive public contact in customer service capacity Knowledge, Skills & Abilities: Sufficient knowledge of Microsoft Office (Word, Outlook, Excel, Lotus) Sufficient knowledge of filing methods and records management techniques Sufficient kn...