Medical Coordinator - Urology

Job description

Description Summary: The Medical Coordinator serves as a key clinical support and care coordination professional within the multi-specialty clinic, ensuring the efficient flow of patients through the continuum of care. This role is responsible for facilitating scheduling, patient education, provider communication, clinical documentation support, and procedural coordination to optimize patient outcomes, physician productivity, and operational excellence. By delivering exceptional patient service and maintaining accurate, compliant clinical processes, the Medical Coordinator contributes directly to high-quality care, patient satisfaction, and the overall success of the clinic’s medical practices. Responsibilities: - Answer incoming calls using approved scripting; provide courteous assistance to patients & route clinical inquiries per clinic policy. - Escalate urgent requests immediately using approved communication tools and return non-urgent calls within one business day. - Accurately document and relay messages to staff and providers; manage referring provider requests. - Process incoming and outgoing faxes daily. - Register new patients, verify demographic and insurance informatio...