Customer Service Representative

Job description

Summary Assist with the duties of the Customer Service Department in order to ensure a smooth workflow and ensure customer satisfaction. Essential Duties & Responsibilities: - Take direction from the Customer Service Supervisor and generally be able to operate with little to no direction after training. - Communicate with customers regarding shipping dates, confirmations of all customer orders and follow-up. - Process customer orders with attention to detail to ensure that all requirements are met. - Answer customer phone calls with a friendly tone, answering customer questions and providing necessary information. - Provide list pricing quotations to small customers. - Assist in fielding inventory inquiries from Medix sites worldwide, Medix sales, and customers. - Produce product fill sheets, including general calculations/conversions and producing finished product labels. - Package orders meeting proper temperature requirements and includes all necessary documentation for international and domestic shipping. - Compare certificates of analysis to specifications to verify all criteria are met. - Receive and place material in proper temperature-controlled areas. - Ensures management...