Assistant Manager - Member Center

Job description

Position Summary: The Assistant Member Center Manager’s responsibilities are to partner with the Member Center Manager to coach, develop and lead branch employees to obtain individual, branch and organizational growth goals while delivering an exceptional member service experience. Fosters a positive can-do attitude and successfully motivates staff to strive towards goal objectives by understanding and supporting the Credit Union’s business plan and their branch’s member experience, key plays and community service objectives. Successfully establishes strong member relationships and teaches techniques. Uses critical thinking skills to problem solve and create solutions when there is in policy or procedure to address it. Executes exceptions to policy and procedures based on business acumen and risk management. Exercises independent judgement to make operational and member impacting decisions. Understands ramifications of errors may subject the credit union to losses and/or litigation, and acts to mitigate risk Creates a memorable Member experience by cultivating, maintaining, and enhancing relationships in a book of business through proactive outreach efforts in person, over the phon...