Manager, Customer Support

Job description

🐶 Our mission Every pet should get the care they need, regardless of cost. Vet med prices are up 40% since 2020, and pet owners are stuck having to pick between their bank account and furry friend. At Snout , we aim to solve this by enabling clinics to offer pet wellness plans, that actually work. 🚀 The opportunity Snout is one of the fastest growing wellness plan providers in the veterinary space, trusted by clinics across the U.S. We’re a small but mighty startup team of <50 employees. We’re on the lookout for an experienced and remote Manager, Customer Support based in the USA (Texas or Georgia) to help support our clients with their wellness plans. 💻 The role At Snout, we're looking for a Manager, Customer Support who thrives on solving tough challenges in a fast-moving tech environment and leading a team that handles tier 1, 2, and 3 support across phone, email, and chat. In this role, you'll own the full support function: people, processes, performance. You'll be both a player and a coach. You’ll step into escalations when needed, while also hiring, onboarding, and developing a team of Customer Support Specialists through call reviews, quality assurance, and ongoing performan...