Data Visualization Associate Senior

Job description

The Customer Experience Insights & Strategy team is dedicated to integrating customer intelligence, journey performance, and solution delivery. Our mission is to drive measurable improvements across the Card & Connected Commerce businesses. Operating horizontally across all P&L owners and functional partners, we create a unified view of customer friction, competitive positioning, and experience health. As a Data Visualization Associate Sr in Customer Experience Insights, you will perform analytics with a primary focus on customer complaints (trend, severity, volume drivers, root-cause, and remediation effectiveness). You will also support broader team reporting and recurring executive/operational deliverables as needed. This person will translate business questions into data views, build scalable reporting, and deliver clear insights that drive measurable improvements in customer outcomes. Your work will involve uncovering patterns in data, producing insightful reports, and helping develop solutions that support business strategies. You will be expected to apply your knowledge of automation and data analytics to solve problems and enhance processes. Join a collaborative environment...