Customer Service Representative

Job description

General information Job Title: Customer Service Representative Ref #: 9522 Location: Glasgow - 199 Renfield Street, Glasgow, G2 3AX, United Kingdom Department: IMS - Car New Hire - BW1 Business Area: Customer Service: Working time: Part-Time Date Published: 09-03-2026 Serving our customers, communities, and planet a little better every day. Serving our customers, communities, and planet a little better every day. Customer Service Representative – Glasgow city centre Salary: £25,200 – £26,000 (depending on experience) Hours: Part-time, 20 hours per week Location: Glasgow city centre Closing date: 09 May 2026 About the role We know insurance is personal, and that’s why our colleagues in the General Insurance team know how to help Tesco customers with their home and motor insurance needs. As part of the team, you’ll help customers manager and service their policies. You’ll be someone who likes to get the things that matter done together, in a busy, professional team that is proud to offer amazing service with empathy and care. Your role will include: - Making policy changes.• Managing renewals and retention conversations.• Supporting vulnerable customers.• Promoting our digital self-s...