Care Specialist

Job description

About Care.com Care is critical. 73% of Americans provide caregiving support for loved ones, but finding quality, affordable care is a significant challenge for many. This lack of care substantially impacts employee work productivity, wellbeing, and retention. 87% of caregivers have missed work due to a lack of available care, and 20% have quit or reduced their hours. Care’s employer-sponsored family care benefits provide unparalleled support for the diverse caregiving needs of employees - whether they’re caring for children, adult loved ones, pets, or themselves. Our trusted, flexible, and innovative caregiving platform empowers employees to find holistic care options that fit their unique needs and budgets. Work Environment: Hybrid, On-Site M, W, TH | Office Location: 2801 North Central Expressway, Dallas Texas Position Overview: The Care Specialist Team delivers an exceptional member experience by providing guidance and resources for both everyday challenges and major life decisions. This role is responsible for handling all member interactions — including phone, web, email, and chat — by conducting thorough needs assessments, offering educational support, and connecting members...