Consumer Lending Loan Coordinator

Job description

Redwood Credit Union is looking for a Consumer Lending Loan Coordinator, who will provide general assistance and departmental support while providing superior Member service. Key Responsibilities: Member Service: o Provide exceptional service to all Members, officials, internal team members, and service providers. o Provide general assistance and departmental support in completing tasks or projects. o Provide phone coverage for the department at all times. o Communicate with Members regarding their loan status and request documentation needed to close the loan. o Compose and type letters, memos, and reports for staff and Members. o Ensure problem ownership to protect the Member experience by researching and resolving Member concerns, complaints, and questions. Respond with thorough, and accurate information through oral and/or written communication, or by directing them to the appropriate department or person for assistance. o Deliver excellent Member service by implementing RCU policy and departmental procedures and following the RCU service philosophy and standards. Lending Support: o Assist Direct lending with loan queues and funding when needed. o Assist Indirect lending with l...